Frequently Asked Questions

Delivery

Do you deliver in Delhi NCR and how fast?
Yes. Free delivery to the ground floor anywhere in Delhi NCR (Delhi, Gurugram, Faridabad, Ghaziabad, Noida) within 24 hours of placing the order. The day of booking counts as day 0.

Do you deliver outside Delhi NCR?
Currently we deliver within Delhi NCR only (Delhi, Gurugram, Faridabad, Ghaziabad, Noida).

Are there delivery charges?
No delivery charges within Delhi NCR (ground floor). No hidden charges — the price on the product page is the price you pay.

EMI & Payment

Do you offer EMI?
Yes. Credit and debit card EMI is available at checkout. No-cost EMI is available on select brands and models — the EMI options for a product are shown at checkout.

What payment methods do you accept?
Credit cards, debit cards (Indian cards only), UPI, net banking, e-wallets and Cash on Delivery.

Is Cash on Delivery available?
Yes, on products marked COD, at serviceable pin codes. The full amount is collected at delivery by Mahajan Electronics personnel, with an official receipt.

Installation & Demo

Do you arrange installation?
Yes. Installation is done by the brand's authorised service centre, scheduled after delivery (allow up to 4 business days). Standard installation is complimentary for most appliances. For split ACs, the brand's standard installation charge applies, payable directly to the service centre; masonry, electrical work, extra piping and dismantling of an old unit are not included.

Do you provide a demo?
Yes, on products where the brand offers it. The first demonstration is complimentary.

Warranty & Service

Is the product covered by warranty?
Yes. Every product carries the manufacturer's warranty, serviced through the brand's authorised service centres against your Mahajan Electronics GST invoice.

Returns & Cancellation

What if the product arrives damaged?
Check the product and accessories at delivery and report any issue before accepting. A damaged or broken product is exchanged free of charge.

Can I return a product I no longer want?
If unopened and unused, a return can be requested within 24 hours of receipt. A 3% cancellation charge applies and the refund is initiated within 24–48 hours of receiving the product back.

Can I cancel an order?
COD orders can be cancelled free of charge before delivery. Prepaid orders attract a 3% charge. Orders cannot be cancelled after shipment.

How long do refunds take?
UPI, wallet, debit card and net banking: 24–48 hours. Credit card: 7–10 working days (bank processing time).

Business Purchases

Do you provide GST invoices?
Yes. Every order comes with a Mahajan Electronics GST invoice; add your GSTIN at checkout for input credit.

Stores & Contact

Where are your stores?
Mahajan Electronics has 5 stores in Delhi — Raja Garden (multi-brand), Raja Garden (Voltas), Jail Road (Samsung), Dabri Mod (LG) and Hari Nagar (IFB). Addresses below.

How do I contact you?
Call +91 97100 00251 or email care@mahajanelectronics.com.

Our Stores

All stores are open 7 days a week, 10:30 AM – 8:30 PM (closed on national holidays).

Store 1 – Mahajan Electronics (Multi-brand, all leading brands)
89 Raja Garden, Ring Road, New Delhi 110015

Store 2 – Voltas Brand Shop (Voltas exclusive)
90 Ring Road, Block A, Raja Garden, New Delhi 110015

Store 3 – Samsung Brand Shop (Samsung exclusive)
C-6, 7 & 7A Fateh Nagar, Jail Road, New Delhi

Store 4 – LG Brand Shop (LG exclusive)
RZ-1, Syndicate Enclave, Raghu Nagar, Dabri Mod, New Delhi

Store 5 – IFB Point (IFB exclusive)
GL-15/3 Jail Road, Hari Nagar, New Delhi