Payment & Return Policy

At Mahajan Electronics, it's our commitment and core value to give the best to our customers. Even though all products are thoroughly checked before delivery, in case a customer receives a broken/damaged product, we offer a complimentary exchange of the same product.

This section describes Mahajanelectronics.com's policies on payments received from customers and returns to customers for products or services ordered.

Acceptable Methods of Payment

Payment methods available on Mahajanelectronics.com are Credit Cards, Debit Cards, e-wallets, UPI, Net Banking and Cash on Delivery. Credit and debit card EMI is available at checkout; no-cost EMI is available on select brands and models. Your card information remains private and confidential. We accept VISA and MasterCard — Indian cards only; international cards are not supported. As per RBI requirements, card payments are authenticated with Verified by VISA / MasterCard SecureCode.

Cash On Delivery (COD)

The complete order amount is collected at delivery by authorised Mahajan Electronics collection personnel, and an official receipt is provided. COD is available on products marked with the COD icon, at serviceable pin codes. To order with COD, add products to your cart, proceed to checkout, provide the shipping address and select Cash on Delivery on the payment page.

Pricing

All prices on Mahajanelectronics.com are all-inclusive; there are no hidden charges. You pay only the price shown on the product page.

Orders

After an order is placed and paid, changes to the order are not possible, and orders cannot be combined. Orders cannot be cancelled after shipment. If non-delivery occurs due to incorrect details provided by the customer (wrong name, address or other information), the cost of re-delivery will be charged to the customer. Any order placed for a product listed at an incorrect price may be cancelled, regardless of whether the order has been confirmed or paid; any payment processed will be refunded and notified by email.

Demonstration & Installation

Demonstration is provided by the manufacturer on certain products only. After delivery, the demonstration (where applicable) is scheduled within a minimum of 4 business days. The first demonstration is complimentary.

Installation is provided by the manufacturer's authorised service centre/franchisee only. For split ACs, the brand's standard installation charges apply, payable by the customer directly to the authorised service centre. Split AC installation includes installation of indoor and outdoor units and interconnecting piping. It excludes masonry work, supply and installation of main power/electrical work, leak testing where piping was done by the customer, drilling through pillars, and dismantling of an existing unit. For other products, standard installation is provided as per the brand's norms and is complimentary. Installation is scheduled within a minimum of 4 business days after delivery.

Returns and Refunds

Please check the product and accessories while accepting delivery. In case of any discrepancy, bring it to our notice before accepting delivery by calling +91 97100 00251 or emailing care@mahajanelectronics.com.

Cancellation before delivery is free of charge on Cash on Delivery orders. For prepaid orders, a 3% charge applies and the refund is made within 24–48 hours.

If a delivered product is kept packed and unused and the customer wishes to return it, we accept the return within 24 hours of receipt. A 3% cancellation charge applies and the refund is initiated within 24–48 hours of receiving the product back. The product must not have been unboxed; acceptance of such returns is at our discretion.

Refunds by credit card take 7–10 working days to appear in your account, as per bank processing time. Refunds by e-wallet, debit card, net banking, UPI or COD are credited within 24–48 hours.

After-sales service is provided by the authorised service centres of the respective manufacturers; contact us for any service requirement. Mahajanelectronics.com supplies products from manufacturers to customers in Delhi NCR and does not assume liability beyond this.

For any queries, call +91 97100 00251 or email care@mahajanelectronics.com.